최신 EXIN ITIL EX0-117 무료샘플문제:
1. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
A) Neither of the above
B) Option 2 only
C) Both of the above
D) Option 1 only
2. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
A) None of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
3. The remediation plan should be evaluated at what point in the change lifecycle?
A) Immediately after the change has failed and needs to be backed out
B) After implementation but before the post implementation review
C) Before the change is approved
D) After the post implementation review has identified a problem with the change
4. Which of the following identifies the purpose of design coordination?
A) Ensuring all service designs have availability designed into them
B) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
C) Designing of all the links between every service design process and all other processes in the service lifecycle
D) Control of all supplier relationships from design right through to the production environment
5. Which function or process would provide staff to monitor events in an operations bridge?
A) IT operations management
B) Applications management
C) Request fulfillment
D) Technical management
질문과 대답:
질문 # 1 정답: C | 질문 # 2 정답: C | 질문 # 3 정답: C | 질문 # 4 정답: B | 질문 # 5 정답: A |