최신 EXIN ITIL EX0-001 무료샘플문제:
1. Which of the following CANNOT be stored and managed by a tool?
A) Knowledge
B) Data
C) Wisdom
D) Information
2. Which of the following statements MOST correctly identifies the scope of design coordination activities?
A) Only changes to business critical systems
B) Any change that the organization believes could benefit
C) Only changes that introduce new services
D) It is mandatory that all changes are subject to design coordination activity
3. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
A) To plan the resources required to manage a release
B) To design and develop capabilities for service management
C) To provide good-quality knowledge and information about services
D) To ensure that a service managed and operated accordance with constraints specified during design
4. Which of the following statements about incident reporting and logging is CORRECT?
A) Incidents can only be reported by users, since they are the only people who know when a service has been disrupted
B) All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service. This includes technical staff
D) Incidents reported by technical staff must be logged as Problems because technical staff manages infrastructure devices not services
5. Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?
A) All of the above
B) 1 only
C) 3 only
D) 2 only
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: B | 질문 # 3 정답: B | 질문 # 4 정답: C | 질문 # 5 정답: A |
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