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1. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) syndicate chat widget
C) configuration settings
D) business rules

2. Which three statements are true about headers of custom process models?

A) They contain standard objects only.
B) They list only the events that are supported by the code implementation.
C) The header section needs to be uncommented during testing.
D) The/QDntain the version number of the Connect Common Object Model.
E) The header section is always commented.
F) They contain all possible events with the objects.
G) They contain the version number of the PHP script.

3. Which three events are available with the JavaScript API?

A) aftersave()
B) ondataupdated()
C) onrefresh()
D) onbeforesave ()
E) enclose ()
F) onsaveclose ()

4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f1, f3, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f3, f1, f4

5. Which two statements are true about mailboxes?

A) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
B) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
C) Techmail is responsible for pulling emails from single or multiple mailboxes.
D) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
E) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

問題與答案：