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最新的 Oracle Service Cloud 1z1-981 免費考試真題:

1. Which two statements are true when working with add-ins in a Custom Object workspace?

A) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

2. Which two statements are true about the Organization object in Service Cloud?

A) It can be associated with incidents directly.
B) It has a one-to-one relation with contacts.
C) It is required to create an incident.
D) It has a one-to-many relation with contacts.
E) It is widely used in Business-to-Business scenarios.

3. Which four statements are true about reports?

A) Reports must be exported manually in all interfaces.
B) Published reports can be modified.
C) All the permissions from an imported report remain unchanged after an export.
D) The owner of a report remains the same even if the report is imported by some other user.
E) Reports are not common across the interface.
F) Reports are shared between interfaces.
G) After a report is published, the report data remains unchanged even as the knowledge base is updated.

4. Which six actions initiate the business rules engine to run their configured logic?

A) An administrator compiles the rules engine.
B) An agent edits an opportunity.
C) A customer adds more information to their incident via the end-user pages.
D) A customer updates contact details via the end-user pages.
E) A customer creates an incident in the end user portal.
F) An agent runs an incident report.
G) An agent edits contacts, incidents, organizations, or tasks.
H) The rules engine is updated.
I) An agent creates or edits an answer.
J) An agent views the rule log.

5. Which six actions can have a null value?

A) Set Product
B) Set Category
C) Set Queue
D) Set Mailbox
E) Set Assigned
F) Set SLAs
G) Set Fields
H) Set Disposition
I) Set Status
J) Set Agent

問題與答案：