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最新的 HDI World wide Certification QQ0-301 免費考試真題:

1. What is a key requirement for effective Risk Management?
(Choose 1)

A) The identification of risks and reporting on them.
B) The identification of the stakeholders required to support the proposed activity.
C) The identification, selection and adoption of counter-measures to identified risks.
D) The identification and selection of methods by which to undertake risk analysis.

2. What is the most important benefit of IT configuration management?
(Choose 1)

A) IT configuration management recovers critical systems information after a software failure.
B) IT configuration management allows information to be automatically entered into the knowledge base.
C) IT configuration management identifies illegally installed or unlicensed software.
D) IT configuration management enables more efficient usage of software.

3. What is a primary benefit of having security policies in a Service Desk?
(Choose 1)

A) Security levels are agreed, measured and monitored.
B) Security policies allow the Service Desk to stay open later.
C) Security policies limit Internet access for all of the companys employees.
D) Security policies ensure that customers cannot carry out illegal transactions.

4. What is the most likely advantage of off-site outsourcing?
(Choose 1)

A) Off-site outsourcing increases capital expenditure and headcount.
B) Off-site outsourcing reduces capital expenditure and headcount.
C) Off-site outsourcing increases capital expenditure and reduces headcount.
D) Off-site outsourcing reduces capital expenditure and increases headcount.

5. If a member of your team is unable to converse easily with a customer, due to lack of sufficient fluency in their language, which courses of action would be the best to take?
(Choose 2)

A) Ask the customer to e-mail them later.
B) Ask the customer if a colleague at their site can help with the conversation.
C) Ask a colleague on the service desk to take the call instead of you.
D) Ask the customer to find a translation service and call you back.

問題與答案：