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1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) collect-digits
C) converse-on
D) route-to-digits

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: external
C) Measured: both
D) Measured: survivable

4. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) Avaya Business Advocate
C) EWT- Expected Wait Time
D) ASA-Average Speed of Answer

5. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Messaging skill
C) Route-to digits
D) Converse-on skill
E) Collect digits

問題與答案：