최신 Nokia Certification SDM_2002001030 무료샘플문제:
1. Why is the Operations Model important for the Outsourcing business?
A) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
D) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
2. Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?
A) There is no difference and both SLA's and OLA's can be used as a matter of preference.
B) OLA's is contractually binding and SLA's are not.
C) SLA's measures network performance and OLA's operational performance.
D) SLA's are contractually binding and OLA's are not.
3. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?
A) NOC Manager
B) Network Operations Manager
C) Customer Operations Manager
D) Operations Director
4. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?
A) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
B) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.
C) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
D) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
5. A planned work has over-run the allocated time window due to confusion over the planned works process. What action could be taken to prevent future over-run of planned works?
A) Review the FM process and send recommendations to the FM Manager.
B) Reviews Configuration Mgt process and send recommendations to Configuration Mgt Manager.
C) Reviews FM & Performance Mgt process and sends recommendations to FM & Performance Mgt Managers.
D) Reviews the Performance Mgt process and sends recommendations to the Performance Mgt Manager.
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: D | 질문 # 3 정답: C | 질문 # 4 정답: B | 질문 # 5 정답: B |
1159 개 고객 리뷰
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