최신 ISEB Certification ITILF2011 무료샘플문제:
1. From the perspective of the service provider, who is the person or group that agrees their service targets?
A) The user
B) The administrator
C) The supplier
D) The customer
2. What are the two major processes in Problem Management?
A) Reactive and Technical
B) Technical and Service
C) Resource and Proactive
D) Proactive and Reactive
3. What is the primary focus of the business management?
A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
4. Which of the following combinations covers all the roles in Service Asset and Configuration Management?
A) Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
B) Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
C) Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
D) Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
5. Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
A) Closure
B) Categorization
C) Prioritization
D) Logging
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: D | 질문 # 3 정답: C | 질문 # 4 정답: A | 질문 # 5 정답: B |
1043 개 고객 리뷰
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