최신 ISEB Certification ISEB-ITILF 무료샘플문제:
1. Which of the following would NOT be contained in a release policy?
A) Entry and exit criteria of the release into testing
B) Roles and responsibilities for the release
C) Naming and numbering conventions
D) The risk register for the release
2. Which of the following CANNOT be provided by a tool?
A) Knowledge
B) Data
C) Wisdom
D) Information
3. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To design and build processes which will meet business needs
B) To decide how IT will engage with suppliers during the service lifecycle
C) To proactively prevent all outages to IT services
D) To deliver and manage IT services at agreed levels to business users and customers
4. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
A) All of the above
B) 1 only
C) 3 only
D) 2 only
5. Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 2 and 4 only
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: C | 질문 # 3 정답: D | 질문 # 4 정답: A | 질문 # 5 정답: C |
1101 개 고객 리뷰
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