최신 ITIL Foundation Certification ITIL-Foundation 무료샘플문제:
1. The remediation plan should be evaluated at what point in the change lifecycle?
A) Immediately after the change has failed and needs to be backed out
B) After implementation but before the post implementation review
C) Before the change is approved
D) After the post implementation review has identified a problem with the change
2. Can service operation improve efficiency in the business operation by automating common routines?
A) No, automating common routines improves effectiveness but not efficiency
B) No, automating common routines only results in preventing common problems
C) Yes, through automating common routines and introducing the service knowledge management System (SKMS)
D) Yes, through automating common routines, more productive work can be carried out
3. Which is an objective of the service design lifecycle stage?
A) To monitor service level targets as agreed in service level agreements
B) To embed continual service improvement (CSI) in all service design activities
C) To ensure that all service design activities use the minimum amount of resources
D) To create and maintain a portfolio of quantified services
4. Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
5. Hierarchic escalation is BEST described as?
A) Notifying more senior levels of management about an incident
B) Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
C) Passing an incident to people with a greater level of technical skill
D) Failing to meet the incident resolution times specified in a service level agreement
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: C | 질문 # 3 정답: B | 질문 # 4 정답: A | 질문 # 5 정답: A |
869 개 고객 리뷰
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