최신 HDI World wide Certification HD0-100 무료샘플문제:
1. Which three techniques describe basic creative thinking? (choose three)
A) Changing your perspective
B) Looking beyond the evident
C) Developing alternatives
D) Talking the complex approach
2. Which three skills should a network administrator's skill set include? (choose three)
A) Perform loop-back tests
B) Perform PING, Telnet, and trace route tests
C) Run tests on automated internet password reset system
D) Conduct remote diagnostics on the network interface card
3. Which two are effective techniques for dealing with stress? (Choose two.)
A) Set realistic goals/objectives
B) Exercise and observe good nutrition practices
C) Take long breaks
D) Use high energy drinks, e-g., coffee, caffeine drinks to keep energy levels up
4. What should you do to assess A customer level of knowledge?
A) Provide more detailed explanations
B) Ask closed questions
C) Ask open questions
D) Assume the customer has a basic level of knowledge
5. Which metric indicates how long A customer has to wait before talking to an analyst?
A) Average capture time
B) Average talk time
C) Average speed of answer
D) Average call time
질문과 대답:
질문 # 1 정답: A,B,C | 질문 # 2 정답: A,B,D | 질문 # 3 정답: A,B | 질문 # 4 정답: B | 질문 # 5 정답: C |