최신 Avaya Certified Support Specialist 74970X 무료샘플문제:
1. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
A) UAC REST
B) CC REST
C) UCA REST
D) UCM REST
2. Which statement about Avaya Oceana CSC and ACS integration is true?
A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.
3. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
A) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
B) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
C) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
D) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
4. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) UCM Data Collector Database Backup
D) Omni store DB Database Backup
5. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?
A) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
질문과 대답:
질문 # 1 정답: C | 질문 # 2 정답: B | 질문 # 3 정답: D | 질문 # 4 정답: A | 질문 # 5 정답: A |