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最新的 EXIN Inc Certification EX0-101 免費考試真題:

1. Which one of the following is NOT an objective of problem management?

A) Preventing problems and resulting incidents from happening
B) Eliminating recurring incidents
C) Minimizing the impact of incidents that cannot be prevented
D) Restoring normal service operation as quickly as possible

2. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Incident management
B) Service asset and configuration management
C) Service level management
D) Change management

3. What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To decide how IT will engage with suppliers during the service lifecycle
B) To design and build processes that will meet business needs
C) To proactively prevent all outages to IT services
D) To deliver and manage IT services at agreed levels to business users and customers

4. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Option 1 only
B) Option 2 only
C) Neither of the above
D) Both of the above

5. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

問題與答案：