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最新的 IBM Certified Support Specialist C2010-024 免費考試真題:

1. What is VMWare?

A) A new education platform in Learning@IBM.
B) A Product set, which has been acquired by IBM and is supported by IBM Support.
C) A Company which is a competitor to IBM and is building mainframes.
D) Virtualizationsoftware that allows an engineer to create multiple virtual machines on the same hardware.

2. How can a customer access the Assist on Site tool?

A) The customer accesses a secure website, supplied by the support engineer, where they are prompted to download a small, self-installing plug-in.
B) A support engineer will connect automatically to the customer's system using special software.
C) A support engineer will supply the customer with software to upload in their environment.
D) Once the customer connects to the service, a support engineer will supply them with the software package for remote assistance.

3. Response Time Met shows what percentage of calls were responded to within criteria. How is response time measured for a call?

A) Call Entry to first Contact Made {CT) coded in the call received
B) Call Entry to last Contact Made (CT) coded in the call
C) Call Entry to first Solution Given code
D) Call Entry to Call Requeue

4. In a OneTeam PMR, whose Retain ID should be in the Owner ID field?

A) the ID of the FrontEnd engineer
B) the ID of the BackEnd engineer
C) the ID of the SME for the product
D) the ID of the centralized GTS center

5. When a PMR has been misqueued to an incorrect inbound queue, who should be notified and how?

A) For a OneTeam PMR. open a OneTeam Centre Track record and for a US PMR, open a Software Centre Track record.
B) For a OneTeam PMR. send a secondary back to the FrontEnd (FE) and for a US PMR. call the person who opened the PMR.
C) For a OneTeam PMR, open a Software Centre Track record and for a US PMR, contact the person who opened the PMR.
D) For a OneTeam PMR, send a secondary back to the FE and for a US PMR. open a Software Centre Track record.

問題與答案：