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最新的 WebSphere C9510-526 免費考試真題:

1. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) nothing, the Next Queue will be filled in by the BackEnd
B) nothing, the Next Queue field is only used for escalation
C) the Front End monitored queue
D) the Back End monitored queue

2. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) L2 support
B) the customer contact
C) the customer's support contract
D) L1 support

3. What is the best reason for quality written technical communication?

A) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
B) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
C) To ensure our customers can understand what has been written.
D) To ensure our clients can read and understand emails.

4. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by product. Activity last month. List by Doc ID
B) Advanced Search, List by submitter. Activity last month
C) Search, List by Product ID, Activity last 12 month
D) List by Product Activity last 12 month. Search by submitter

5. What information does the Hours Per Problem (HPP) metric measure? It measures the:

A) average number of PMRs handled by the L1 support professional per month.
B) average number of EPSAR hours on PMRs handled by the L1 support professional.
C) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
D) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).

問題與答案：