Name: 輕松過Certification Preparation for Service Cloud Consultant認證的考古題 - 是最有效的Certification Preparation for Service Cloud Consultant-CRT-261考試備考資料
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Salesforce CRT-261 考試大綱：

主題	簡介
主題 1	Given business process requirements, determine the appropriate approach to case submission Explain the use cases and considerations for common Service Cloud Integrations
主題 2	Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
主題 3	Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
主題 4	Explain the considerations for data migration and data quality Explain the factors that influence key contact center metrics, KPIs, and business challenges
主題 5	Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
主題 6	Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
主題 7	Explain how different Service Console features work together to deliver business value
主題 8	Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
主題 9	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
主題 10	Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
主題 11	Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
主題 12	Understand the key factors to consider when implementing a Knowledge data migration strategy
主題 13	Explain the use cases, capabilities, and limitations of Flow important to case management.
主題 14	Given a scenario, identify the appropriate Service Console features to meet the business need