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最新的 Avaya ACSS 33160X 免費考試真題:

1. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Wsuper user account
B) Administrator account
C) MSA and DMSA account
D) IMSA account

2. In Avaya Workforce Engagement, where is System Backup enabled?

A) Enterprise Management>General Settings>Configuration
B) System Management>General Settings>Settings
C) System Management>Central Archive >Backup
D) System Management>Enterprise> Enterprise Settings

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Interactions
C) Wfm
D) eLearning

4. Which statement about Central Archive is true?

A) It pulls and archives specified recordings from a local recorder only.
B) It uses campaigns (rules) to determine which recordings to archive.
C) It archives 100% of recordings (Compliance).
D) The archive role resides on the recorder.

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) CMS
D) Dialer

問題與答案：