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最新的 Avaya-Certification 6201-1 免費考試真題:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) simultaneous CMS Supervisor logins
B) the number of users that can be administered in the CMS
C) features assigned to each user
D) the number of ACDs that the CMS system can monitor
E) the number of agents that the CMS can report on

2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS receives data internally and stores data in a volatile switch memory.
C) BCMS is interval based and CMS is call based.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

3. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archivers far ACD1 and ACD2 have not complete yet.
C) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
D) The nightly backup was in contention far the nightly archiver for ACD3.

4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS holds data longer than CMS
C) BCMS will not collect data if the link to the CMS is down.
D) BCMS records the call at the start of the call, and CMS records the call at the end.

5. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -r cms

問題與答案：