최신 PDI+ PD1-001 무료샘플문제:
1. Which of the following forms will describe hazards and other properties of toner?
A) Configuration report
B) MSDS
C) Network Settings report
D) Printer quality pages
2. A customer can print simplex but wants to print duplex and cannot find the setting on their PC; other users in the office can print duplex using the same application. Which of the fol owing is the problem?
A) Wrong printer driver is installed
B) Driver port setting incorrect
C) Network issues
D) Printer hardware configuration
3. Which of the following is the MOST likely cause of light images when scanning?
A) Cracked lens
B) Wrong scanner driver
C) Dirty mirrors
D) No output from the CCD
4. While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How should the technician address this behavior with the client?
A) Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internal parts, and leave the customer with a bill.
B) Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the partsand labor.
C) Fix the issue, how the customer treats their printer is not the technician's concern and will result in more service calls in the future.
D) Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette and demonstrate the proper procedure.
5. A technician is onsite working on an MFD and calls technical support for assistance. The technical support asks the technician for the device details. Which of the following would be the BEST response?
A) Reply with the manufacturers name, model number and serial number.
B) Reply with the units asset tag number, model and a description of the failure.
C) Reply that the fax is not working and that you need help to get it running again.
D) Reply that it is some sort of printer or scanner on a shelf in the clients mail room.
질문과 대답:
| 질문 # 1 정답: B | 질문 # 2 정답: A | 질문 # 3 정답: C | 질문 # 4 정답: D | 질문 # 5 정답: A |
753 개 고객 리뷰
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