최신 BCS Certification ITILF 무료샘플문제:
1. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
A) Supporting services
B) Business services
C) Component services
D) Customer services
2. What should the IT service continuity process primarily support?
A) Critical IT processes
B) Business continuity strategy
C) All the services in the service portfolio
D) Mission critical services at peak business periods
3. Which of the following is the BEST description of a centralized service desk?
A) The desk provides 24 hour global support
B) There is a single desk in one location serving the whole organization
C) The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
D) The desk is co-located within or physically close to the user community it serves
4. Which role is responsible for sponsoring, designing and change managing a process and its metrics?
A) The process owner
B) The process practitioner
C) The process manager
D) The service owner
5. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A) Continual service improvement
B) Service design
C) Service operation
D) Service transition
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: B | 질문 # 3 정답: B | 질문 # 4 정답: A | 질문 # 5 정답: B |
695 개 고객 리뷰
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