최신 Exin Certification ITIL-F 무료샘플문제:
1. An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?
A) A hierarchic escalation
B) A functional escalation
C) A service level escalation
D) An incident resolution
2. Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only
3. Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above
4. What BEST describes the value of service strategy to the business?
A) It provides quick and effective access to standard services
B) It improves the control of service assets and configurations
C) It reduces the effort spent on managing test and pilot environments
D) It supports the creation of a portfolio of quantified services
5. Which tool helps with defining accountability and responsibility within processes?
A) A RACI model
B) A CSI register
C) A communications plan
D) A project charter
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: A | 질문 # 3 정답: D | 질문 # 4 정답: D | 질문 # 5 정답: A |
1159 개 고객 리뷰
품질과 가치ITCertKR 의 높은 정확도를 보장하는 최고품질의 덤프는 IT인증시험에 대비하여 제작된것으로서 높은 적중율을 자랑하고 있습니다.
테스트 및 승인ITCertKR 의 덤프는 모두 엘리트한 전문가들이 실제시험문제를 분석하여 답을 작성한 만큼 시험문제의 적중률은 아주 높습니다.
쉽게 시험패스ITCertKR의 테스트 엔진을 사용하여 시험을 준비한다는것은 첫 번째 시도에서 인증시험 패스성공을 의미합니다.
주문하기전 체험ITCertKR의 각 제품은 무료 데모를 제공합니다. 구입하기로 결정하기 전에 덤프샘플문제로 덤프품질과 실용성을 검증할수 있습니다.
