최신 EXIN Inc Certification EX0-101 무료샘플문제:
1. Which process is responsible for sourcing and delivering components of requested standard services?
A) Service desk
B) Request fulfillment
C) IT finance
D) Service portfolio management
2. Which one of the following is the BEST definition of an event?
A) An unplanned interruption to an IT service or a reduction in the quality of an IT service
B) Any change of state that has significance for the management of a configuration item (CI) or IT service
C) The unknown cause of one or more incidents that have an impact on an IT service
D) Reducing or eliminating the cause of an incident or problem
3. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A) Service asset and configuration management
B) Problem management
C) Service catalogue management
D) Event management
4. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A) Functions
B) Teams
C) Roles, people or groups
D) Job descriptions
5. Which one of the following is the BEST description of a major incident?
A) An incident logged by a senior manager
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident which requires a large number of people to resolve
D) An incident which has a high priority or a high impact on the business
질문과 대답:
질문 # 1 정답: B | 질문 # 2 정답: B | 질문 # 3 정답: D | 질문 # 4 정답: C | 질문 # 5 정답: D |