최신 SAP Certified Associate C_C4H56_2411 무료샘플문제:

1. Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A) Case type
B) Default account
C) Channel e-mail ID
D) Channel type
E) Mashup service

2. You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A) Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
B) It is not possible to change an existing Case Type, so deactivate it and create a new one.
C) Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
D) Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

3. Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A) If the access rights are contradictory, the system automatically grants no access.
B) You can decide if access rights override any restrictions you have defined.
C) Unrestricted access rights override any restrictions you have defined.
D) Restricted access rights override any unrestricted access you have defined.

4. What is the only way to change an active case type?

A) Execute the Create New Version action.
B) Edit the name of the existing case type.
C) Copy an existing case type.
D) It is not possible to change an existing case type.

5. Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

A) Assign the team responsible for handling cases.
B) Set up a rule to route the e-mail to the tenant's technical e-mail address.
C) Maintain and activate at least one e-mail channel.
D) Create a case routing rule.

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