최신 SAP Application Associate C_BOSUP_90 무료샘플문제:
1. What are key components of SAP Enterprise Support offering? (Choose two)
A) Mission Critical Support
B) Global Support Backbone
C) Implementation Roadmap
D) Extended Product Support
2. What is one of the roles of a Partner Services Advisor?
A) The first point of contact for program and operational queries
B) Trainer for Support Enablement
C) Ramp-up assistant for the customer of the SAP PartnerEdge partner
D) The dedicated point of escalation for level 3 support
3. What does priority in incident management mean?
A) It is an attribute that characterizes the urgency of an issue.
B) It is an attribute of the Service Desk.
C) It is an attribute of the customer's system.
D) It defines the importance of the customer for SAP.
4. How do you check for new messages for a customer in SAP Solution Manager Service Desk?
A) This is not possible until the message is assigned.
B) Only the support coordinator can check for new messages.
C) Call the transaction SE80.
D) Call transaction CRMD_ORDER.
5. When you have reached a limit in processing a message what would be helpful for you to move forward?
A) Call the customer and tell them that you cannot progress their message.
B) Take as much time as you need to think about the customer's issue on your own.
C) Send the customer as much documentation as possible so they can find the solution themselves.
D) Good working relationships with colleagues with whom you can share and discuss ideas.
질문과 대답:
| 질문 # 1 정답: A,B | 질문 # 2 정답: A | 질문 # 3 정답: A | 질문 # 4 정답: D | 질문 # 5 정답: D |
811 개 고객 리뷰
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