최신 Peoplecert Certification CMS7 무료샘플문제:
1. Which is the first step in the 7 Step Improvement Process?
A) Identify gaps in Service Level Agreement (SLA) achievement
B) Where are we now?
C) Prepare for action
D) Define what you should measure
2. Which of the following is the BEST definition of an Event?
A) An unplanned interruption to an IT service
B) The unknown cause of one or more Incidents
C) Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
D) Reducing or eliminating the cause of an Incident or Problem
3. IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment
A) 1, 3 and 4 only
B) 1, 2 and 4 only
C) 1, 2 and 3 only
D) 2, 3 and 4 only
4. Hierarchic escalation is best described as?
A) Notifying more senior levels of management about an Incident
B) Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
C) Passing an Incident to people with a greater level of technical skill
D) Failing to meet the Incident resolution times specified in a Service Level Agreement
5. Which of the following is NOT one of the five individual aspects of Service Design?
A) The design of new or changed services
B) The design of the Service Portfolio, including the Service Catalogue
C) The design of the technology architecture and management systems
D) The design of Market Spaces
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: C | 질문 # 3 정답: D | 질문 # 4 정답: A | 질문 # 5 정답: D |
1333 개 고객 리뷰
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