최신 WebSphere C2180-526 무료샘플문제:
1. Which one of the following is not a way to show good communication with our customers?
A) Show lack of interest to how the problem is impacting the customer.
B) Show a positive attitude.
C) Keep the focus on the goal of solving the problem.
D) Match the customer's technical language and technical level.
2. A Level 1 support professional is working with a customer and notices the customer is getting more and more upset. The Problem Management Record (PMR) is being handled properly and the Level 1 support professional inquires if there are other issues being experienced outside of this PMR. The customer states that they have 12 PMRs open across WebSphere Application Server, WebSphere MQ. and WebSphere Message Broker. They are very frustrated as all of their PMRs are severity/priority 1 and they are not receiving any resolution.
What should the Level 1 support professional do?
A) Advise the customer a Proactive Critical Situation (CritSit) is being opened.
B) Advise the customer that IBM is doing everything possible to resolve their PMRs.
C) Advise the customer that it takes time and many cycles to resolve a PMR and to be more patient.
D) Advise the customer to get with their Customer Support Rep to add the PMRs to their CritSit.
3. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?
A) Priority
B) Description
C) Requested Completion Date
D) IBM business justification
4. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?
A) the Front End monitored queue
B) the Back End monitored queue
C) nothing, the Next Queue field is only used for escalation
D) nothing, the Next Queue will be filled in by the BackEnd
5. What information does the Hours Per Problem (HPP) metric measure? It measures the:
A) average number of PMRs handled by the L1 support professional per month.
B) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
C) average number of EPSAR hours on PMRs handled by the L1 support professional.
D) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: A | 질문 # 3 정답: A | 질문 # 4 정답: A | 질문 # 5 정답: A |
0 개 고객 리뷰
품질과 가치ITCertKR 의 높은 정확도를 보장하는 최고품질의 덤프는 IT인증시험에 대비하여 제작된것으로서 높은 적중율을 자랑하고 있습니다.
테스트 및 승인ITCertKR 의 덤프는 모두 엘리트한 전문가들이 실제시험문제를 분석하여 답을 작성한 만큼 시험문제의 적중률은 아주 높습니다.
쉽게 시험패스ITCertKR의 테스트 엔진을 사용하여 시험을 준비한다는것은 첫 번째 시도에서 인증시험 패스성공을 의미합니다.
주문하기전 체험ITCertKR의 각 제품은 무료 데모를 제공합니다. 구입하기로 결정하기 전에 덤프샘플문제로 덤프품질과 실용성을 검증할수 있습니다.
