최신 IBM Certified Support Specialist C2010-024 무료샘플문제:
1. An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?
A) on the Product Support Lifecycle website
B) in the CompID search tool or on the taxonomy spreadsheet
C) in the CompID library on the IBM Support website
D) on Xtreme Leverage
2. Which actions can customers perform using the Service Request tool?
A) open and escalate their PMRs
B) open, update, or search for their PMRs
C) open, requeue, and close their PMRs
D) open and close their PMRs
3. Which action must always be performed before submitting a new DCF technote?
A) Check for duplicate items in CAST or the Technote database.
B) Install the DCF Item Creator application.
C) Ask the customer if they agree to open a technote.
D) Forward the PMR to the BackEnd.
4. In a OneTeam PMR, whose Retain ID should be in the Owner ID field?
A) the ID of the FrontEnd engineer
B) the ID of the BackEnd engineer
C) the ID of the centralized GTS center
D) the ID of the SME for the product
5. How can a customer access the Assist on Site tool?
A) A support engineer will connect automatically to the customer's system using special software.
B) A support engineer will supply the customer with software to upload in their environment.
C) The customer accesses a secure website, supplied by the support engineer, where they are prompted to download a small, self-installing plug-in.
D) Once the customer connects to the service, a support engineer will supply them with the software package for remote assistance.
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: B | 질문 # 3 정답: A | 질문 # 4 정답: B | 질문 # 5 정답: C |
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