최신 SAP Application Associate C-BOSUP-90 무료샘플문제:
1. Which of the following sentences describes the process flow as depicted in the attached picture?
A) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
B) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
C) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
D) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
2. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?
A) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
B) Contact the customer each time you need detailed information about their installation.
C) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
D) Documenting information is not required because other colleagues will contact the customer when they take over the message.
3. What type of reports can be produced with SAP EarlyWatch Alert?
A) Reports with animations
B) Reports exclusively without graphics
C) Reports exclusively with graphics
D) Reports with or without graphics
4. What does priority in incident management mean?
A) It is an attribute that characterizes the urgency of an issue.
B) It is an attribute of the Service Desk.
C) It is an attribute of the customer's system.
D) It defines the importance of the customer for SAP.
5. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)
A) Liaises with the end customer of the Partner to assist with the booking process.
B) Acts as a single point of contact for partner needs within the partner Edge framework.
C) Is available 24*7 by phone or email.
D) Develops a service plan.
질문과 대답:
| 질문 # 1 정답: C | 질문 # 2 정답: A | 질문 # 3 정답: D | 질문 # 4 정답: A | 질문 # 5 정답: B,D |
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