최신 Service Cloud Consultant ADM-261 무료샘플문제:
1. Universal Containers CFO is looking for ways to reducecontact center costs. Which customer service metric should the CFO monitor to reach the budget goals? (Choose 2)
A) Average handle time
B) Customer retention
C) First call resolution
D) Upsell percentage
2. A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?
A) Assign a single agent to create the activities on all new onboarding cases.
B) Add an object-specific custom quick action to create new activities.
C) Hire a certified developer to write an apex trigger thatcreates each new activity.
D) Provide a macro that will automatically create the activities when executed.
3. A company is planning forthe migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?
A) Original creation date and average rating of articles
B) Last modified date and number of recent article views
C) Last modified date and frequent search terms
D) Original creation date and total number of article views
4. Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.
Which statement is true about migrating images into Salesforce Knowledge?
A) Ensure that each image doesNOT exceed the maximum of 25 MB
B) Include images in an .html file using the image tag and src attribute
C) Upload the images into Salesforce prior to importing the articles
D) Convert all images to .jpeg, as this is the only supported file type
5. Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers
A) Each article must be associated to a record type.
B) Visualforce pages refer to Classic article types.
C) Attachments and .html files in Classic Knowledge are moved to the Files object.
D) Article numbers change during migration.
E) Approval process history migrate to Lightning Knowledge.
질문과 대답:
| 질문 # 1 정답: A,C | 질문 # 2 정답: D | 질문 # 3 정답: B | 질문 # 4 정답: B | 질문 # 5 정답: A,C,E |
811 개 고객 리뷰
품질과 가치ITCertKR 의 높은 정확도를 보장하는 최고품질의 덤프는 IT인증시험에 대비하여 제작된것으로서 높은 적중율을 자랑하고 있습니다.
테스트 및 승인ITCertKR 의 덤프는 모두 엘리트한 전문가들이 실제시험문제를 분석하여 답을 작성한 만큼 시험문제의 적중률은 아주 높습니다.
쉽게 시험패스ITCertKR의 테스트 엔진을 사용하여 시험을 준비한다는것은 첫 번째 시도에서 인증시험 패스성공을 의미합니다.
주문하기전 체험ITCertKR의 각 제품은 무료 데모를 제공합니다. 구입하기로 결정하기 전에 덤프샘플문제로 덤프품질과 실용성을 검증할수 있습니다.
