최신 ACMT 9L0-010 무료샘플문제:

1. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

2. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the front inlet fan assembly.
B) Remove the processor tray.
C) Remove the Optical Drive and Carrier.
D) Remove the hard drive carriers.

3. According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A) Lay the product on its side so it will not fall over.
B) Gather all necessary tools and perform all preliminary steps.
C) Discharge the CRT and establish an ongoing ground.
D) Order all available service parts for the appropriate configuration of the product.
E) Disconnect and reconnect all internal cables.

4. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) Foil
B) EMI
C) None of the above
D) Kapton

5. Which of the following can permanently damage an LCD display?

A) Rubbing the display.
B) Not using a screen saver.
C) Turning brightness up too high.
D) Using a screen saver.

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