최신 A+ 220-701 무료샘플문제:
1. A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?
A) The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
B) The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
C) The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
D) The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion.
2. A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrieve the screws?
A) Screwdriver with magnetized tip
B) Canned air
C) Plastic tweezers
D) Computer vacuum
3. Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select TWO).
A) Computers can automatically get new addressing when moved to a different network segment
B) IP addresses can be managed from a central point
C) The network speed can automatically adjust based on the type of traffic being generated
D) The HOSTS file on the computer can be validated for proper entries
E) Media Access Control addresses can be changed automatically
4. A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario?
A) Inkjet
B) Laser
C) Thermal
D) Impact
5. Which of the following ISP types requires an RJ-11 connection to the PC?
A) Cellular
B) WiMAX
C) Cable
D) Dial-up
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: C | 질문 # 3 정답: A,B | 질문 # 4 정답: D | 질문 # 5 정답: D |
927 개 고객 리뷰
품질과 가치ITCertKR 의 높은 정확도를 보장하는 최고품질의 덤프는 IT인증시험에 대비하여 제작된것으로서 높은 적중율을 자랑하고 있습니다.
테스트 및 승인ITCertKR 의 덤프는 모두 엘리트한 전문가들이 실제시험문제를 분석하여 답을 작성한 만큼 시험문제의 적중률은 아주 높습니다.
쉽게 시험패스ITCertKR의 테스트 엔진을 사용하여 시험을 준비한다는것은 첫 번째 시도에서 인증시험 패스성공을 의미합니다.
주문하기전 체험ITCertKR의 각 제품은 무료 데모를 제공합니다. 구입하기로 결정하기 전에 덤프샘플문제로 덤프품질과 실용성을 검증할수 있습니다.
