최신 Oracle Service Cloud 1z1-981 무료샘플문제:

1. Which setup sequence is used to give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) Staff Account > Profile > Navigation set
C) None. No sequence is required.
D) Navigation set > Profile > Staff Account

2. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Fixing the chat workspace
B) Deselecting the Pull Chat check box in the agent's profile
C) Clicking Request Chat on the Live Media bar
D) Configuring advanced routing
E) Requesting Chat from File > Options > View Options

3. Which three events are available with the JavaScript API?

A) onbeforesave ()
B) ondataupdated()
C) aftersave()
D) enclose ()
E) onrefresh()
F) onsaveclose ()

4. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
B) If a contact record exists, loading details from the contact found in the incident workspace
C) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
D) Capturing all incident-associated CO data from customers
E) If a contact record does not exist, creating a contact record as captured by an agent from customers

5. Which four statements are true about reports?

A) After a report is published, the report data remains unchanged even as the knowledge base is updated.
B) Reports must be exported manually in all interfaces.
C) Reports are shared between interfaces.
D) Reports are not common across the interface.
E) Published reports can be modified.
F) The owner of a report remains the same even if the report is imported by some other user.
G) All the permissions from an imported report remain unchanged after an export.

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