최신 B2B Service 1Z0-1064-21 무료샘플문제:
1. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
A) Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
B) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
C) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
D) Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
2. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
A) Entitlement rules are not valid for the service request.
B) The Starts When criteria of the milestones is not True.
C) The scheduledprocess has not been set up.
D) No default coverages are set up.
4. Which three subobject functions are included in the REST API for Service Requests (SRs)?
A) Delete activity
B) Delete message
C) Update resource member
D) Update SR reference
E) Update resource manager
5. Which two keyboard shortcuts can be modified?
A) Cancel
B) Save and Close
C) OK
D) Create Service Request
E) Save and Continue
질문과 대답:
| 질문 # 1 정답: A,D,E | 질문 # 2 정답: A,B,C | 질문 # 3 정답: B,C,D | 질문 # 4 정답: A,C,D | 질문 # 5 정답: C,D |
753 개 고객 리뷰
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