최신 Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21 무료샘플문제:
1. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
A) Transactional survey in rules
B) Polling survey
C) Broadcast survey
D) Website link survey
2. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?
A) Use business rules to automatically calculate dates
B) Define default response requirements.
C) Add all the holidays observed by your organization.
D) Create a custom incident milestones report and add it to a custom incident workspace
3. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
A) Saturday 4 PM
B) Saturday 6 PM
C) Tuesday 11 AM
D) Monday 10 AM
4. Which four statements are true about reports?
A) Reports are shared between interfaces.
B) Reports are not common across the interface.
C) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
D) Reports must be exportedmanually in all interfaces.
E) Published reports can be modified.
F) The owner of a report remains the same even if the report is imported by some other user.
G) All the permissions from an imported report remain unchanged after an export.
5. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?
A) Load
B) Entry Point
C) Workspace
D) Decision
E) Set Fields
F) Return
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: D | 질문 # 3 정답: A | 질문 # 4 정답: B,D,E,G | 질문 # 5 정답: B,C,D |
1043 개 고객 리뷰
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